Privacy & Security

Your Information 320kbpsCompletely secure on

We believe your privacy is a right, not a privilege. This privacy policy clearly explains what information we hold, why we hold it, and how we keep it secure.

Last Updated: January 2026
256-bit
SSL Encryption
0%
Sale of data to third parties
24/7
Data Protection Monitoring
GDPR
Standards compliance

Our Commitment to Protecting Your Privacy

How every piece of your information is carefully handled at 320kbps

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End-to-end encryption

All your data and transactions are secured with 256-bit SSL encryption. No hacker or third party can gain access to your information under any circumstances.

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Your Data Is Never Sold

320kbps will never sell your personal information to third parties. Your name, phone number, or email address will never be shared with advertisers.

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Purpose-Based Data Use

Your information is used solely for the purpose it was collected — nothing more. It is never used beyond account verification, payment processing, and customer support.

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Secure Data Storage

Your data is stored on secure servers. Regular security audits and penetration testing are conducted to keep our systems protected.

Your Data, Your Control

You can view, correct, or request deletion of your data at any time. You remain in full control of your information.

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Transparent Policy

We believe complex legal language is just a way to hide things. That's why our Privacy Policy is written in plain, straightforward English so every user can understand it easily.

Welcome to 320kbps. This privacy policy explains how we collect your personal information, where and why it is used, who it may be shared with, and what rights you have.

By using 320kbps, you agree to this Privacy Policy. If you have any objections, please contact us before using our services.

In plain terms: We only collect what we need to serve you well — and we keep it secure. That's the essence of our privacy policy.
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01. Information we collect

At every stage, from registration through to active use

320kbps collects various types of information from you. This data falls into two categories — what you provide directly, and what is collected automatically while you use the platform.

Information you provide directly:
Data type When It Is Collected Why It's Needed
Name & Date of Birth At the Time of Registration For identity verification and age confirmation
Email address & phone number At the Time of Registration For communication and account security
National ID / Passport During KYC verification For identity verification and legal compliance
Payment information On Deposits & Withdrawals To process transactions
Address During the KYC process When required by regulatory authorities
Automatically Collected Information:
  • IP Address & Device Information: For security and fraud prevention purposes.
  • Browsing Behaviour: Pages visited, time spent, and content viewed — collected to improve your experience.
  • Login time & location: To detect unauthorized access attempts.
  • Betting History: To conduct account reviews and ensure responsible gaming.
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02. How your data is used

Purpose and Use of Collected Information

320kbps uses your data only for specific, legitimate purposes. We never use it beyond what is relevant or necessary.

  • Account Management: To manage all account-related activities including registration, login, password reset, and account maintenance.
  • Service delivery: To properly operate core services including Sports Betting, gaming, and Live Casino.
  • Payment Processing: To securely process deposits and withdrawals.
  • Identity Verification: To complete the KYC process and prevent fraud.
  • Customer Support: To resolve your issues and answer your questions.
  • Personalized Experience: To show you relevant bonuses and offers based on your preferences.
  • Responsible Gaming: To identify unusual betting behavior and provide timely assistance.
  • Legal compliance: For regulatory reporting and record-keeping as required by governing authorities.
If you'd prefer not to receive marketing emails or SMS, you can opt out at any time by emailing support@320kbps.co or through your account settings. Transactional and security-related messages will always be sent.
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03. Who We Share Your Information With

When and Under What Circumstances Your Information May Be Shared

320kbps does not sell your personal data. However, certain information may be shared with specific third parties in the limited circumstances outlined below:

  • Payment Providers: Payment gateways such as Mobile Pay, Nagad, and Rocket only receive the information necessary to complete a transaction. They cannot access your full profile.
  • Identity verification agencies: Third-party verification agencies may be used during the KYC process. They are GDPR-compliant and use your data solely for verification purposes.
  • Law Enforcement: We are legally obligated to provide information when required by a court order or a request from a lawful authority.
  • Technology service providers: Hosting, security analysis, and customer support software providers may access limited data, but only under contract and subject to confidentiality obligations.
Important: Before sharing any information with a third party, we ensure they comply with appropriate data protection standards. We have a signed Data Processing Agreement (DPA) in place with each of our partners.
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04. Cookie policy

What cookies are and how we use them

Cookies are small text files stored in your browser. 320kbps uses the following types of cookies:

  • Essential Cookies: Required for login sessions, security tokens, and core platform functionality. Without these, the site will not work correctly.
  • Functional Cookies: To remember your language preferences and layout settings, making your experience smoother.
  • Analytics Cookies: To understand which parts of the site are used most. This data is used to improve our services.
  • Security Cookies: To detect suspicious login attempts and bot activity.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working properly.

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05. Data Security Measures

How We Keep Your Information Secure

320kbps uses industry-leading technology and practices to protect your data. For us, data security is not an added perk — it is a core responsibility.

  • 256-bit SSL/TLS Encryption: All data is encrypted in transit.
  • Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
  • Firewall & DDoS Protection: To protect our servers from external attacks.
  • Regular Security Audits: Our dedicated team regularly audits the system for vulnerabilities.
  • Access Control: Company staff can only access the information they need to perform their specific job duties.
  • Data Backup: Regular encrypted backups are maintained to ensure no data is lost in the event of an issue.
No method of transmission over the internet is 100% secure, but we maintain the highest industry standards. If you notice any suspicious activity on your account, please report it to support@320kbps.co immediately.
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06. How Long Your Data Is Retained

Data Retention Policy

320kbps does not retain data longer than necessary. The retention period for each type of data depends on its purpose:

Data type Retention Period
Account Information (Active Account) For as long as your account remains active
Transaction records Minimum 5 years (as required by law)
KYC Documents 5 Years After Account Closure
Customer support communications 3 Years
Log Files & Security Data 12 months
Marketing Preferences Until you opt out

Once the retention period expires, your data is securely deleted or anonymised in a way that makes identification impossible.

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07. Your Rights

Your Rights Over Your Information

You have full control over your personal information at 320kbps. In accordance with GDPR and international data protection standards, you are entitled to the following rights:

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Right of access

You can request to know what information we hold about you and receive a copy of it.

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Right to Rectification

You can request corrections to any inaccurate or outdated information. We will act on your request within 30 days.

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Right to erasure

In certain circumstances, you may request the deletion of your data, provided there are no legal obligations requiring us to retain it.

Right to Restrict Processing

You can request that your information not be used for specific purposes.

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Right to Portability

You can request your data in a common portable format (e.g., CSV).

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Right to Object

You can object at any time to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@320kbps.co. We will respond to your request within 30 days. Complex cases may take up to 60 days, but we will notify you in advance.
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08. Protection of Minors

Special policy for users under 18

320kbps is strictly operated for users aged 18 and above. We do not knowingly collect personal information from any minors.

  • An age verification process is carried out at the time of registration.
  • Accounts will not be activated if age cannot be confirmed during KYC verification.
  • If a minor's information is collected by mistake, it is deleted immediately upon discovery and the account is closed.
  • If you believe your child's information may be held by us, please contact us immediately at support@320kbps.co.
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09. Policy Changes

What We Do When the Privacy Policy Is Updated

This privacy policy may be updated from time to time due to business changes, new legal requirements, or technological developments. If changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • For significant changes, a notification will be sent to your registered email address.
  • A minimum of 7 days' notice will be given before any changes take effect.
  • Continued use of 320kbps after any updates will be considered acceptance of the revised policy.
Visit this page regularly. You can check the "Last Updated" date at the top of the page to see whether the policy has changed.
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10. Contact us

Get in touch with us for any privacy-related questions

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, feel free to reach out to us:

  • Email: support@320kbps.co
  • Live Chat: Live chat support is available directly after logging into the platform.
  • Response Time: Initial response within 48 hours.
  • Support Hours: 7 days a week, 24 hours a day.

Your privacy is our highest priority. We take every complaint seriously and work to resolve it as quickly as possible.

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Your information is safe — get started with complete peace of mind

Your privacy is fully protected at 320kbps. Register with confidence and enjoy the best betting experience in Bangladesh.

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